Frequently Asked Questions

What comes in the box?

  • Keys Keyboard
  • 2 Free iOS Apps
  • 20 Free Songs (iOS only)
  • USB-MIDI Cable / Charger
  • Quick Start Guide

Optional add-ons: iPhone or Android Dock

When will Keys ship?
Shipping is anticipated in Summer 2015 (by August).

Will Keys work outside of the USA?
Keys is a USB-MIDI compliant device and will operate with an iOS or personal computing device running a variety of applications that are not dependent on location. The apps may or may not be localized, however.

Which devices are compatible with Keys?
USB-MIDI Compatible with CoreMIDI on iOS, Mac, PC, and Android. At ship date, Keys Play and Learn apps will be available for iOS and can be connected to Keys via optional iPhone dock. Future versions of the app will be made for Android, and docks will be made available for iPad, Android and others.

I ordered already, but I want to add on a dock/international shipping. How do I do that?
No worries, just purchase the International Shipping or iPhone / Android Dock perks on our Indiegogo campaign.

Do I need to purchase separate music files to use the songs that come with the Kit?
The songs you receive with your Indiegogo perk are in the Keys iOS app and are linked to your account. They can be used with any application that supports the Opho platform, like Keys Play and Learn. No external files needed!

What if I want to learn additional songs in the Keys apps?
The Keys apps have an in-app store where you can search for the song you want to purchase. Once purchased, the song is added to your account and will be available within the Keys app ecosystem. Each song is just $0.99 and public domain content will be free.

Can you tell me more about the key feel? I want the authentic feel of a high-quality keyboard.
We know the importance of key feel. The lacking key feel on many other small form factor keyboard controllers was the motivation for the design of Keys! Our team carefully scrutinized every feature on Keys to ensure they meets the standards of professional musicians. We’ve received votes of approval from the likes of DJ Revolvr, Mike Schmid, J Sider, and Jeff Kite to name a few.

What educational apps can I use with Keys?
At the ship date, two official Keys iOS apps will be available: Play and Learn. The learn app is focused on learning using bite-sized lessons, similar to duolingo in format. The content is oriented around things like learning scales and chords, or simple songs. The Play app is more focused on learning and practicing to play songs. The Play app allows you to play a song note for note, or against a tempo to test yourself. Play will also tell you how well you’re doing with metrics and analysis.

Will Keys work with Android devices? Is there an Android app?
Keys works with any smartphone using a Keys smartphone dock. Both iPhone and Android docks are currently available with more to come.

Note the Keys Learn and Play apps will only be supported on iOS when we ship this summer, but Keys works with any MIDI-compatible app for Android, so you can play using over 150 available apps right away.

Is there an Android dock?
Yes, there is. It will look just like the iPhone dock, but will have a microUSB connection for your Android phone.

Does Keys work with iPads?
Yes, it does. We’ll be announcing the iPad dock soon.

How do I connect Keys to my phone and apps?
Keys connects to an iPhone and Android through the use of a magnetically attached Dock module. This is the same magnetic link technology that allows Keys to link with other Keys Keyboards or devices. Once docked, the Keys keyboard can be used to interact with any apps running on the iPhone connected through the dock. Future docks will be made available for iPad, Android and others.

How do I connect Keys to my computer and apps?
Keys can be directly connected to a PC using the USB connection through the provided USB cable. Keys is a fully USB-MIDI compliant device, so any application running on your computer that supports MIDI will be able to detect it through your respective operating system capabilities. Once connected, a compliant app will be able to detect it immediately when you run the application.

How do I enable the gesture sensors?
The Keys gesture sensors are always on by default. You can use a “clap” gesture to lock the sensors, but this doesn’t turn them off - it only tells Keys to ignore them so that you can play Keys without having the gestures get in the way if that’s the intention. Another clap will then unlock the sensors.

Does Keys need to be plugged in at all times to work?
Keys has a built-in rechargeable LiPo Battery so you can use Keys without power source.

How long does the battery last?
Up to 8 hours.

How do I charge Keys?
Using the include mini USB cord, simply plug-in to your computer or USB wall charger.

Does Keys have an amplifier?
Keys does not have an amplifier but you can connect via mini USB cord to your phone or computer to hear Keys.

I’m a blogger or journalist, and want to write more about you’re doing. Who can I talk to?
Please contact us at keys@43pr.com.

I’m interested in buying Keys for retail distribution, who can I talk to?
Please contact us at retail@playkeys.io.

Have more questions?
No problem! Give us a shout at support@playkeys.io